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Power BI Connector for Zendesk Now Supports Zendesk Guide Integration

Published: May 20, 2024
Last Updated: May 20, 2024
Chief Executive Officer in Alpha Serve
Alpha Serve is proud to announce a significant enhancement to our Power BI Connector for Zendesk. Our Power BI Connector for Zendesk is initially installed on Zendesk Support and now supports the export of Zendesk Guide tables. This expansion allows businesses to export essential data from Zendesk Guide, empowering them with deeper insights into community engagement, article performance, and more, ensuring our customers have all the tools they need to succeed.

This enhancement is a direct response to the feedback and requests we've received from our valued customers. We understand your evolving needs and are committed to continuously improving our solutions to better serve you.
Power BI Connector for Zendesk Now Supports Zendesk Guide Integration

What is Zendesk Guide

Zendesk Guide is an integral part of the Zendesk platform, serving as a centralized hub for knowledge management and self-service solutions. Businesses leverage its capabilities to compile and organize a wide array of resources, including FAQs, troubleshooting guides, and product documentation, all aimed at enhancing the customer experience. By offering a one-stop destination for users to seek assistance before resorting to contacting Zendesk Support, Zendesk Guide streamlines the support process and empowers customers to find answers independently.

At its essence, the Zendesk Guide is the cornerstone of customer self-service, providing businesses with a platform to construct comprehensive knowledge bases, FAQs, and community forums. Its intuitive interface and seamless navigation make it the preferred starting point for users searching for information, making it an indispensable component of any Zendesk setup. Zendesk Guide also allows for comprehensive analysis of community activity since the Help Center, a part of the Guide module, essentially serves as the place where this community is formed. Here, individuals who are not Zendesk employees or the client's company employees can contribute their questions, advice, and more.

What Data You Can Export from Zendesk Guide to Power BI

The expanded capabilities of our Power BI Connector for Zendesk now encompass six key Zendesk Guide tables, allowing for comprehensive analysis:

  • GuideArticles: Detailed insights into article performance and content strategy.
  • GuideSections: Data on knowledge base structure for navigation optimization.
  • GuideCategories: Insights into content distribution and management decisions.
  • GuideTopics: Identification of recurring themes for tailored content creation.
  • GuidePosts: Monitoring of user interactions and sentiment within the community.
  • GuideContentTags: Improved searchability and content discovery through content classification.

Whether managing forums or refining knowledge bases, our connector seamlessly integrates Zendesk Guide and Power BI for in-depth analysis. This integration provides actionable insights that enhance performance and ROI, particularly benefiting organizations invested in community engagement and self-service support.
We extend our gratitude to our customers whose feedback shaped this expansion.

Your insights drive our innovation, and we're committed to continually improving our products to serve you better. Ready to unlock the power of Zendesk Guide data? Book a demo today to try our enhanced Power BI Connector and revolutionize your customer support strategy.

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