20 Best Zendesk Apps on Zendesk Marketplace

Published: January 26, 2024
Last Updated: January 26, 2024
Author: Marina Pigol
Content Manager at Alpha Serve
Explore a transformative experience with Zendesk, a leading customer service and engagement platform, as we dive into the world of the best Zendesk Apps. Boasting core features such as ticketing, customer support, and versatile engagement tools across channels, Zendesk empowers companies to deliver proactive and personalized service. The Zendesk Marketplace emerges as a treasure trove of possibilities, offering a diverse range of third-party applications to customize and extend Zendesk's functionalities.

This post discovers the best 20 Zendesk Marketplace apps and learns how businesses can improve customer service workflows and elevate customer experiences.
20 Best Zendesk Apps on Zendesk Marketplace

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Zendesk Marketplace Overview

Zendesk Apps Marketplace Overview
The Zendesk Marketplace accommodates a diverse line-up of apps, ranging from free to paid options, with some adopting a freemium model. Each app in the Zendesk Marketplace clearly outlines its pricing model on its detail page, facilitating informed decisions before installation. Assess these details carefully to ensure the app fits your budget and requirements. Consider the app's long-term value to your customer service processes - opting for a paid app may lead to increased efficiency, heightened customer satisfaction, or reduced service time.

Free Zendesk Apps

These apps come with zero installation or usage fees, are purposefully constructed to meet specific needs and offer standard features to enhance your Zendesk platform. They can be developed by Zendesk third-party companies or independent developers for your convenience.

Freemium Zendesk Applications

By providing a core set of features at no cost, freemium apps offer the opportunity to explore basic features. As users become more familiar with the app, they may upgrade to a paid plan to gain access to more advanced features and capabilities. This structure of the freemium model allows users to thoroughly evaluate the app before committing to the premium features.

Paid Zendesk Applications

Regarding premium apps available on the Zendesk Marketplace, payment is required to install them or through a subscription-based pricing structure. These enterprise-grade apps are typically created by professional software companies and greatly enhance the overall Zendesk experience by providing advanced features, capabilities, and integrations. Moreover, they often include customer support services as part of the package.

Best Zendesk Apps: Top 20 Best Apps for Zendesk

1. Zendesk Email Tracking

Email Tracking app
Email Tracking app provides precise read receipts, eliminating uncertainty about whether clients have opened emails. It offers customization options, cost-effective subscription management, and payment based on actual usage. The app effortlessly tracks emails, links, and replies, providing insights into active email users and their engagement patterns. With automated updates for internal custom fields, detailed reports, customizable settings, and easy access management, it streamlines email tracking directly from Zendesk's Agent Workspace.

Available for: Zendesk Support

Key Features

  • Precise receipt reading allows accurate information on email, link, and reply openings. Configure the app to specific preferences and custom needs.
  • Cost-effective subscription management to reduce costs for downtime.
  • Seamlessly track emails, links, and replies for comprehensive client engagement insights.

Pricing

The app offers straightforward and transparent pricing options. You can opt for monthly payments or an annual billing cycle. Choose between two plans: the Lite Plan at $1.67 per agent per month or the Pro Plan also at $1.67.

2. Tymeshift Workforce Management

Tymeshift Workforce Management
Tymeshift Workforce Management is a contemporary solution tailored for advanced support teams. It features user-friendly scheduling, reliable forecasting, and real-time reports to improve customer service. As part of Zendesk, Tymeshift's efficient workforce management software is poised to provide even more significant benefits. To begin, install the Tymeshift app in Zendesk for immediate real-time visibility. If you require assistance or prefer a demonstration before installation, contact your Zendesk Account Executive or schedule a session with the Tymeshift team.

Available for: Zendesk Support

Key Features

  • Intuitive and easy-to-use scheduling functionality for efficient workforce management.
  • Trustworthy forecasting tools to aid planning and resource allocation.
  • Access real-time reports for immediate insights into team performance and customer service metrics.
  • Seamlessly integrating with Zendesk for a unified and streamlined workflow.

Pricing

The Tymeshift Workforce Management app offers two plans: Professional, priced at $15 per user per month (billed annually), and Enterprise, available at $30 per user per month (billed annually).

3. SweetHawk Super Suite

 SweetHawk Super Suite
SweetHawk Super Suite enhances Zendesk helpdesk capabilities with 15 apps that are easily installable with a single click. As a trusted developer since 2015, SweetHawk prioritizes a customer-centric experience. The suite, inspired by the rapid adoption of their initial app, Calendar, includes apps like Tasks, Reminders, and Approvals, designed to complement each other and address diverse use cases seamlessly. With over 100,000 daily users, SweetHawk Super Suite is a reliable choice for streamlining ITSM change management, project management, and HR process automation.

Available for: Zendesk Support

Key Features

  • Enables thorough tracking and auditing of actions, enhancing accountability and overall performance.
  • Streamlines the installation process, providing a hassle-free experience by avoiding installing apps individually from the marketplace.
  • It offers time-saving automation capabilities, allowing users to automate various tasks, further improving efficiency and productivity within Zendesk.

Pricing

SweetHawk Super Suite app offers flexible billing without the need for credit cards. Choose from three plans: Pick & Choose (individual apps $1 - $100), Super Suite ($10 agent/month), and Enterprise (custom terms, premier support).

4. Linkets

Linkets
Linkets is a product of individual effort, embodies the vision of positively impacting the world through one app at a time. Designed to empower agents, Linkets allows seamless linking of existing tickets, revealing relationships such as when one ticket 'Blocks' another or when a ticket serves as a 'Parent' to another. This functionality aids agents in swiftly identifying relevant tickets and information. By providing visibility into related tickets and issues, Linkets facilitates a more unified and cohesive customer support experience, allowing agents to present a streamlined and comprehensive service to customers.

Available for: Zendesk Support

Key Features

  • Swiftly reveal ticket connections, helping agents identify and navigate related information.
  • Enhances the overall customer support experience by presenting a comprehensive view of related tickets and issues, promoting cohesion.
  • Efficient ticket management and navigation, leading to improved productivity and faster response times.

Pricing

Linkets is free, providing users with essential ticket linking features without associated costs.

5. Power BI Connector for Zendesk

Power BI Connector for Zendesk
Power BI Connector for Zendesk is an enterprise-grade application that facilitates the seamless connection between Zendesk and Microsoft Power BI. It allows users to export comprehensive Zendesk Support and Sell data, including tickets, metrics, agents, users, satisfaction ratings, comments, organizations, orders, customers, deals, and products. Zendesk data loaded into Power BI can then be used to create detailed reports and multiple dashboards. The integration process is straightforward and requires no coding or technical skills. Notably, the app prioritizes data security by not collecting, storing, or sharing any instance or customer data.

Available for: Zendesk Support and Zendesk Sell

Key Features

  • Unlimited Zendesk data export, including tickets, metrics, agents, users, satisfaction ratings, comments, organizations, orders, customers, deals, and products.
  • Prioritizing data security, the Power BI Connector by Alpha Serve does not collect, store, or share any instance or customer data.
  • Advanced filtering options allow data selection to be managed effectively, ensuring that only relevant information is exported.
  • The app provides robust permission settings and access management features to ensure secure data sharing within the organization.

Pricing

The Power BI Connector by Alpha Serve offers three plans: Core (with a free 14-day trial, followed by $49.00 per month, providing 5 Data Sources and 5000 rows per table), Professional (with a free 14-day trial, then $99.00 per month, offering 20 Data Sources and 20000 rows per table), and Unlimited (featuring a free 14-day trial, followed by $199.00 per month, providing unlimited Data Sources and rows).

6. Magento 2 Connector for Sell

Magento 2 Connector for Sell
Magento 2 Connector for Sell integrates Zendesk Sell and Magento 2, a popular e-commerce platform. This integration allows businesses to unify Zendesk Sell data with Magento e-commerce data, enabling more efficient customer interactions and improving overall customer satisfaction. It provides a seamless way to manage customer interactions, offering a consolidated view within Zendesk Sell for users with one or multiple Magento sites. The integration enhances visibility by displaying relevant customer data, such as billing, shipping, and order information, on Zendesk Sell Contact, Lead, and Company cards.

Available for: Zendesk Sell

Key Features

  • Enables efficient management of customer interactions within Zendesk Sell with a consolidated view for users with one or multiple Magento sites.
  • Facilitates synchronization among teams for faster issue resolutions and increased revenue.
  • Allows users to stay up-to-date on account and customer details through a unified view of sales information.
  • Presents critical sales statistics, customer profiles, and sales orders in one place.

Pricing

It offers free installation with two pricing packages: Adobe Commerce Pro, an all-in-one solution suitable for merchants of any size or business model, and Managed Services, offering expert-level managed services to reduce risk and minimize disruptions.

7. Tableau Connector for Zendesk

Tableau Connector for Zendesk
Tableau Connector for Zendesk streamlines the export of Zendesk data into Tableau, catering to users aiming to visualize Zendesk data for analytics. Its user-friendly design ensures easy use, allowing URL connections without specialized user knowledge. This connector serves data analysts, business intelligence professionals, and those without an analytical background, enabling effortless navigation of Tableau and data source creation. Incorporating Zendesk as a data source into Tableau enhances data research options, offering valuable insights for businesses operating within Zendesk processes. Zendesk Tableau integration facilitates timely decision-making and a focused approach, empowering service and sales teams to monitor effectiveness, manage activities, and assess outcomes to understand overall business performance.

Available for: Zendesk Support and Zendesk Sell

Key Features

  • Seamless export of tables and fields, including custom fields.
  • Dynamic creation of an Entity Relationship Diagram for your Data Source.
  • Advanced filtering options for precise data selection and export of relevant information.
  • Full-bodied permission settings and access management for secure data sharing.
  • Intuitive and clean user interface for user-friendly navigation.
  • Design optimized for high availability and performance at scale.

Pricing

The Tableau Connector app offers 3 plans: Core (free 14-day trial, then $49.00 per month), Professional (free 14-day trial, then $99.00 per month), and Unlimited (free 14-day trial, then $199.00 per month).

8. Thank You AI GPT

 Thank You AI GPT
Thank You AI GPT automates the resolution of reopened tickets expressing gratitude, reducing workload for agents. Designed for those handling over 1,000 tickets monthly, the app uses GPT-4 to identify "thank you" messages, automatically resolving them. Additional features include a friendly responder, intelligent reviews, a motivation booster, and analytics. There are no limitations on ticket volume, easy 30-second setup, and cost-effectiveness as it's priced per Zendesk account, not per agent. The app streamlines processes, allowing teams to focus on critical issues rather than repetitive tasks.

Available for: Zendesk Support

Key Features

  • Customize and send a friendly response to customers expressing gratitude.
  • Identify and tag delighted customers for review requests to boost ratings on various platforms.
  • Quickly share the best "thank you" messages with the team to increase motivation.
  • Access shareable insights into the app's performance and your team's success.

Pricing

There are 3 pricing plans: Unlimited Pro: $49.00/month after a 30-day trial. Unlimited Plus: $89.00/month after a 14-day trial. Unlimited Enterprise: $249.00/month after a 30-day trial.

9. Nicereply

Nicereply
Nicereply is the top-rated customer satisfaction survey app on the Zendesk Marketplace. With a 14-day free trial, it seamlessly integrates into Zendesk Support and Chat. Measure customer satisfaction, effort, or loyalty via surveys in emails, macros, or after resolving a ticket or chat. Choose from metrics like Customer Satisfaction, Net Promoter Score, or Customer Effort Score. Responses are pushed back into Zendesk as comments and custom field values, and a handy sidebar widget displays your data.

Available for: Zendesk Support

Key Features

  • Various metrics, including Customer Satisfaction, Net Promoter Score, or Customer Effort Score, to gauge different aspects of the customer experience.
  • View your survey data conveniently with a sidebar widget, providing quick access to essential customer feedback information.
  • With easy installation directly into your Zendesk account and a free trial period, Nicereply empowers businesses to measure and enhance customer satisfaction actively.

Pricing

Nicereply offers 4 pricing plans: Starter: $59/month (annually) or $79/month (monthly). Essential: $119/month (annually) or $149/month (monthly). Most Popular - Growth: $239/month (annually) or $299/month (monthly). Business: $359/month (annually) or $449/month (monthly).

10. Dialpad

Dialpad
Dialpad streamlines business communications by connecting agents, customers, and Zendesk tickets in one modern phone system. With an intuitive user experience and global platform, it offers rapid deployment and integrates seamlessly with Zendesk for faster dialing, automatic ticket creation, and access to integrated customer data.

Available for: Zendesk Support

Key Features

  • Intuitive user experience offers a familiar interface for users.
  • Rapid deployment engine Enables quick setup of support centers, IVRs, and remote agents through modern cloud architecture.
  • Automatic ticket creation automatically facilitates easy record-keeping and issue resolution.

Pricing

There are 3 pricing plans: Standard Plan ($15 per user per month (or $23 if billed monthly), Pro Plan ($25 per user per month or $35 if billed monthly), and Enterprise Plan. Contact Dialpad for details.

11. Stylo Assist + OpenAI

 Stylo Assist + OpenAI
Stylo Assist + OpenAI is a Zendesk AI assistant, a part of a ticket that empowers generative messages with ChatGPT and provides agents with assistance by finding answers, translating them into and out of any language and responding to them from Zendesk Guide articles. Agents can generate automatic responses, amplify the text input and get a summary of complex tickets. It integrates with Zendesk after its installment.

Available for: Zendesk Support

Key Features

  • Reduce time and increase agent efficiency with the power of AI.
  • Translate messages from and out of any language.
  • Create automatically generated answers and standardize agent tone during communication.

Pricing

Stylo Assist + OpenAI is free to install for 14 days but after that it’s $15 per agent/month. No credit card is required for signing up.

12. Stripe by Zenplates

 Stripe by Zenplates
Stripe by Zenplates is one of the top Zendesk apps that provides a complete overview of Stripe customers, payments, subscriptions and invoices and manages them within Zendesk Sell. All the action can be done within one platform quickly and effectively without the need to switch tabs. It shows the customers associated with the users by default but agents can search any customer when they need.

Available for: Zendesk Sell

Key Features

  • Provide valuable response and maintain the customer relationships.
  • Create, authorize, show, cancel and refund payments.
  • Add, edit and delete client’s accounts and payment methods.
  • Link payments, invoices, subscriptions, customer tax statuses and IDs to a ticket creating automated workflow.

Pricing

Stripe by Zenplates is free for 7 days and then $4.95 per agent, per month.

13. FlowEQ

FlowEQ
FlowEQ is a no-code platform that helps to accelerate recurring workflows and resolve tickets 10x faster. The FlowEQ Process Acceleration Platform includes: Smart Flow Builder to create interactive decision trees for each ticket; pre-connected integrations to quickly integrate with other applications and automate actions; Workflow Analysis to constantly improve workflow and Add Accelerators to speed up workflow processes.

Available for: Zendesk Chat

Key Features

  • Workflow acceleration and time cutting.
  • Integration with other systems and e-commerce platforms like ShipStation, Arena Solution, Shopify, BigCommerce, WooCommerce to search, create and link labels to orders.
  • Synchronize chat and support workflow to continue to work on a previous project.
  • Change subscription or payment methods, track bugs or issues.

Pricing

FlowEQ is free to install. The prices for both usage-based options and per-user options are available on request.

14. Birdie for Chat

 Birdie for Chat
Birdie for Chat is a new software component for former chat version Screen Recording & CoBrowsing by Birdie among the top Zendesk apps. It finds a solution to tickets with zero back-and-forth and provides a superb support experience through screen recording and cobrowsing.

Available for: Zendesk Chat

Key Features

  • Easy recording of user’s screens with complicated issues from any button, link or element in the product to facilitate communication.
  • Send screen recording answer and request recording of follow-up actions.
  • Use co-browsing sessions to help users with requests, see their screens and draw on.

Pricing

Birdie for Chat is free to install. It has 3 options: Free; Plus: 95€/month and Business: price is available on request.

15. TypeGenie for Chat

 TypeGenie for Chat
TypeGenie for Chat is an outstanding application amid Zendesk Marketplace apps that streamlines the response speed using a unified voice tone and consistent style. It works in any language, improves productivity and enhances message quality. With the use of AI, the suggestions become better and deeper.

Available for: Zendesk Chat

Key Features

  • Predict and cut the repetition and provide excellent service.
  • Reduce handling time spent on writing customer queries.
  • Auto-complete sentences with Tab using information from previous tickets.

Pricing

TypeGenie for Chat has 3 price options: Pro with $20 per month; Premium with $28 per month and Enterprice with the price available on request.

16. CloudTalk for Sales

CloudTalk for Sales
CloudTalk for Sales is a Zendesk Sell integration with CloudTalk that allows making phone calls globally with advanced VoIP tools and smart and easy UI. It provides auto dialers, workflow automation and real-time data synchronization. Agents can see all the client’s information as soon as he calls and then automatically insert new information into the customer's profile.

Available for: Zendesk Sell

Key Features

  • Perfected integration with two-way data synchronization.
  • Centralize communication and provide effective interactions with customers without filling out contact details.
  • Automate all the repetitive tasks, order confirmation, payment reminders and improve workflow.

Pricing

CloudTalk for Sales is free to install for 14 days, then it has 3 payment options: Starter with 25€/month; Essential with 30€/month; Expert with 50€/month or you can ask Custom pricing on request.

17. Mirakl

Mirakl
Mirakl is a customer support integration between Juble.io and Zendesk that provides excellent customer service and enhances customer support operations. It shows all the necessary information about orders within one interface and helps agents to provide consistent support within all the accounts on the Zendesk platform.

Available for: Zendesk Support

Key Features

  • View order details and information for every marketplace and recover customer messages and inquiries.
  • Personalize support to make fast and effective decisions.
  • Easy navigation within an unlimited amount of marketplace accounts.

Pricing

Mirakl has a 7-day trial period and then $5 per agent, per month.

18. Geckoboard for Zendesk Chat

Geckoboard for Zendesk Chat
Geckoboard for Zendesk Chat is an easy-to-build customized app that creates real-time dashboards, and monitors and shares live chat KPIs with the team. The dashboards can be shared and visualized in order to balance the workflow of the customer support team and prevent issues. It provides instant notifications if specific metrics are improved or aren’t used.

Available for: Zendesk Chat

Key Features

  • Create easy dashboards within an intuitive interface and automate data update.
  • Display dashboards on a large screen and filter information according to specific criteria like chat status, agents or departments.
  • View Chat metrics and make it clear for the team's interpretation of the current state of workflow.

Pricing

Geckoboard for Zendesk Chat has a 14-day free trial period with no credit card needed and then you can choose to pay monthly or annually. Month prices are: Essential package – $49 per month, Pro – $99 per month and Scale – $699 per month.

19. Help Desk Migration

Help Desk Migration
Help Desk Migration is an innovative application that allows to import Zendesk data easily and makes data migration automatic, saving time, effort, and costs. The data like tickets, contacts, attachment, users, knowledge base etc can be quickly transferred from any supported platform into Zendesk based on requirements.

Available for: Zendesk Support

Key Features

  • Out-of-the-box customization and automation of data migration process.
  • Map fields, migrate images and ticket attachments, add tags and keep relations between records.
  • Speed up the import by choosing the best service package.

Pricing

Help Desk Migration has a free trial period but then the price changes according to the number of records, additional options for data migration and customization.

20. Help Center Manager

Help Center Manager
Help Center Manager is our last but not the least option among the best apps for Zendesk. It’s the easiest way to manage Help Centre content. It enables export, duplication and translation of articles, and helps to find, check, fix and replace broken links. It provides analytical reports and metrics about Help Center performance.

Available for: Zendesk Support

Key Features

  • Translate, format, review and customize articles to fit the requirements.
  • Replace old terminology in texts and HTML, manage, search and replace links and images.
  • Monitor performance metrics and analyze visitor engagement and feedback.

Pricing

Help Center Manager is free to install and then it’s $59 per month + unlimited translations for $59 per month. Analytics pricing depends only on the number of monthly page views in your Help Center.

How to Choose the Best Zendesk Marketplace Apps

How to Choose the Best Apps
Zendesk is an omnichannel platform that provides clients with different applications for businesses of all sizes and industries. Its key services include customer support, ticketing, and engagement tools that can be personalized, automated, and expanded with the help of integrations with other applications from Zendesk Apps Marketplace. However, choosing the right one that satisfies the company's needs among all the compelling options can be quite a task.

Answering the question about how to choose the best apps for Zendesk, take into account the following:

  • the category it belongs to – support, sell, chat, messaging;
  • the possibility of integrating it with other platforms and other Zendesk apps;
  • the chance to cut down on repetitive tasks;
  • the pricing packages and trial options.
Select the most appropriate one in line with your business requirements.

Conclusion

Zendesk Marketplace apps are designed to enhance customer support and provide high-level personalized help-desk services according to business necessities. All Zendesk apps are excellent tools that facilitate agent’s work and improve overall management. It leads to higher functionality and optimization of customer service workflow and takes the company to the next level. In this article, we described the details of the 20 best Zendesk apps, discussed their key features, and outlined Zendesk pricing comparison to make it easier for you to find the most suitable one among an overwhelming number of the top apps and provide an outstanding customer experience to your clients.

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