Data Security and Privacy Policy

We at Alpha Serve thank you for your interest and for visiting our website. It is our commitment to ensure your privacy protection. While visiting our website and submitting details to us, you give us consent to collect, use and transfer of your information under the terms of this policy.

We would like to draw your attention to the fact that security gaps are possible when transmitting data on the Internet, and it is impossible to ensure complete protection of data from unauthorized or malicious access by third parties.

Please, read our policy below to be informed about how we may collect and use your personal data when using our website. If you still need additional information after reading this policy, feel free to contact us for more details.

Introduction

Alpha Serve adheres to a strict policy for ensuring the security and privacy of your data, in particular, your personal identifiable information (such as full name, address, email address, and/or other identifiable information, further treated as "Personal Data").

The collection and use of personal data of our website visitors is needed to provide a functional website and content. The collection and processing of personal data can be possible only with the prior user consent. If it is impossible to get the prior user consent, but the processing of the data is permitted by legislation, it can also be possible.

Personal Data Collection and Use

Data collection on the website is possible in 2 different ways. Users can provide us their personal data by submitting the forms on the website or subscribing on newsletters. Besides, we may collect your data technically while using our website, when browser transmits to our server.

When you visit our website, general information will be automatically transmitted. This information may include your IP address, date and time of the request, the content of the requirement, website from which the request comes, browser, operating system and its interface, language and version of the browser software. We use the information to analyze user behaviour on our website in order to improve the user experience. Such information can be used for security and operational purposes. It is also required to ensure the stability and security of our website. Storage of this data together with other personal data of the user and an evaluation of the data for marketing purposes does not take place in this context.

Alpha Serve uses Google Analytics to get user information on the use of our website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on the computer of a user. The information generated relating to our website is used to create reports about the user experience from our website. Google will store and use this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html

Alpha Serve may use YouTube videos on our website that can be played directly from our website. All the videos are stored on www.Youtube.com. In general, this means that some user data can be transmitted when playing the videos. We are not able to influence or prevent this data transfer. If you don't want this data transfer, avoid playing the videos. For more information on the data collection and processing by YouTube, please refer to Youtube privacy policy.

All the information collected by the above mentioned purposes can be used in the business purposes only and is targeted to improve your user experience.

All information is stored inside of our company and may be accessed by our team only, based on the role limitations. All team members are bound by non-disclosure agreement. Unless required by local legislation, we will not otherwise share any of the information without user consent.

Data Security and Retention

We ensure necessary security measures to protect your information from unauthorized access and processing or accidental loss or damage. We will retain your information for a reasonable period, as long as it is necessary to achieve the business purposes mentioned in this policy or required by local legislation. After that, the relevant data will be blocked or deleted.

We use physical, electronic, and procedural safe measures to protect any personally identifiable data stored within our system. Though we are not able to give a 100% guarantee that data loss or misuse will never occur, we ensure to do all preventive measures and to detect possible security breaches. In case of a security breach, we will notify all users whose personal data may have been compromised.

We require that all our contractors follow the same security regulations as Alpha Serve does.

Users may request what information about them we have in our system and we will provide it in a full amount. Users can also request to make necessary changes in the information to stay up-to-date.

Users can request the removal, rectification or review of their own personal information stored in our support system by sending contacting us via email. If you need additional information about data handling, feel free to contact us for more details. All users requests will be processed within 30 days latest.

Changes to this Policy

Current version on this Data Security and Privacy Policy is valid since 01/10/2019. Any changes to this Policy will be posted on this page. Previous versions will be stored.

Contacting us

For any purposes concerning this Policy, please contact us:

Alpha Serve PE
Dekabrystiv St, 41
Mykolaiv, 54000, Ukraine

Phone: +38 067 896 34 53
Email: support@alpha-serve.com

When contacting us by sending mails, messages or emails to the contact addresses provided on the website, the personal data that users provide there may be stored by Alpha Serve. This data will be used for communication purposes only. All users requests are processed within 30 days.