There are many ways you can export Zendesk tickets to Power BI. Another obvious way is to use Zendesk’s built-in feature (not available on the Team plan). It lets you export data via a downloadable file
in JSON, XML, or CSV format and can take some time to prepare before you can download it. This method is not straightforward, as you must first enable export from your admin account. If you opt to do XML export, you need to use Zendesk API endpoints
to export Zendesk custom fields.
Clearly, using Zendesk’s built-in export feature is not user-friendly and is not ideal for continuous data transfer from Zendesk to Power BI.
That’s why the best solution is to use Alpha Serve Power BI Connector for Zendesk
. It is an enterprise-grade app that seamlessly connects Zendesk to Power BI. In addition to exporting Zendesk ticket metrics, the connector provides many benefits, allowing you to export other Zendesk data such as comments, satisfaction ratings, users, organizations, and more.