A competitive market also brings out a consumer-driven market. To engage and grow, startups and enterprises need to build sustainable long-term customer relationships. And that’s why they need a customer support solution, such as Zendesk.
Zendesk is a cloud-based, all-in-one, centralized omnichannel solution that helps businesses to manage their customer service. It is a scalable solution with tools offering out-of-the-box features. In the Zendesk ecosystem, you get a ticketing system, sales CRM, self-service online support, community forums, call center software, and reporting & analytics.
For businesses, Zendesk gives the tools to centralize the approach. However, you need to analyze the data to make the most out of your customer service approach. Zendesk Explore
tool offers reporting and analytics with access to built-in reports. It helps you analyze key customer data and collaborate with others within the organization.
However, Zendesk Explore can be limiting as it is part of the Zendesk ecosystem and doesn’t offer full-blown features compared to industry-leading BI solutions. For instance, if you want to create a comprehensive report to understand customers’ data better and make data-driven decisions, you need dedicated BI tools. By choosing BI tools to do the heavy lifting, you are setting up to make better strategic decisions and improve customer support.
In this article, we will take a closer look at Zendesk ticketing system and the benefits of analyzing your Zendesk data with BI tools. We will show you how to quickly and easily export your tickets to Power BI and Tableau so that you can get deeper insights.
Let’s get started.