Tickets in Zendesk are analyzed by the customer support agent and if required, passed over to the development team using Jira.
A Jira Zendesk integration can enable such tickets to create an issue in Jira. The customer support agent then can get automatic status updates about that issue.
All this can help enrich the customer experience and increase the visibility of critical business information.
This and a lot more can already be done with an effective integration solution in place.
The solution we will use for the purpose of this article is called Exalate
Exalate is an integration solution that supports different applications like Jira, Zendesk, ServiceNow, Salesforce, GitHub, Azure DevOps, etc. So you can easily set up a Jira Zendesk integration, a Jira ServiceNow integration
, or even a Salesforce to Salesforce integration
out of the box using Exalate.
With this solution, you can set up advanced integration cases. We will learn more about it in the next section.