Alpha Serve Introduces Power BI Connector for Zendesk

Published: August 26, 2022
Last Updated: April 26, 2024
Chief Executive Officer in Alpha Serve
Alpha Serve is glad to introduce the Power BI Connector for Zendesk.

Alpha Serve joined Zendesk Marketplace with an enterprise-grade solution to help Zendesk clients to deliver a greater customer experience. Power BI Connector for Zendesk will help businesses to widen their data landscape and generate deeper insights for timely decision-making by providing seamless integration that is easy to operate.
 Power BI Connector for Zendesk

What Does Zendesk Do

What does Zendesk do
Zendesk is a cloud-based customer communications platform designed to transform how businesses interact with their customers across various communication platforms. Zendesk also offers tools for sales teams to help them deliver an improved experience for both, customers and prospects.

As a customer service platform, Zendesk helps companies to unify all customer interactions into one place. This way, they can manage phone communications, chat, email, and social media interactions from the same platform and track support requests simply. Zendesk platform also makes it easy to monitor the activities of the customer service team and improves the quality of service delivery. For more information check our complete hands-on guide on how to use Zendesk.

What Does Power BI Stand for

What does Power BI Stand for
Microsoft’s Power BI is a business intelligence platform for enterprises that helps them combine data from multiple sources to create interactive and informative reports and dashboards. The highly visual data generated by Power BI provides much-needed insights into the underlying data and aids intelligent decision-making.

The Power BI software uses a protocol known as Data Analysis Expression (DAX) to build formulas needed to analyze and visualize data for better understanding. The DAX protocol makes it easy to integrate Power BI with tools like Excel, Google Analytics, MailChimp, Stripe, and others.

Power BI is available as a software app known as Power BI Desktop, a cloud-based platform known as Power BI Service, and a suite of mobile apps that simplify reporting known as Power BI Mobile available for Windows, iOS, and Android devices.

Why We Decided to Develop Power BI Zendesk Integration

Being a proven expert in designing data extraction architecture and enterprise customer experience, we decided to dive deeper into the customer communication ecosystem to develop a Power BI Zendesk integration to meet the growing needs of customer service teams and data analysts that use Zendesk for their operations.

We understand that a crucial aspect of customer service is being able to take feedback from customers and analyze how your team interacts with them. The connector will make it easier to export any data from Zendesk to Power BI and analyze them alongside data from other sources to gain quick insight into customer interactions.

Why Power BI Connector for Zendesk

Power BI Connector for Zendesk benefit Power BI Zendesk integration
We have been working with enterprise customers for the past few years to create easy-to-use connectors designed for exporting data and connecting to Business Intelligence platforms such as Power BI, Tableau, BigQuery, Oracle Analytics, and more without the need for complex coding.

Alpha Serve has created apps for Atlassian, Shopify, and ServiceNow platforms with proven scalability, performance, and high-level data security.

How Does Our Connector Help to Integrate Power BI with Zendesk

A convenient way to integrate Power BI with Zendesk is by using the Power BI Connector for Zendesk plugin. This enterprise-grade integration tool makes it easy to export Zendesk data into Power BI to take advantage of the platform’s complex business reporting capabilities.

It offers a user-friendly setup process that allows anyone to create data sources without complex coding or programming skills.

This connector allows users to analyze Zendesk data with Power BI and also combine it with other data sources for even deeper business insights.

Export any Zendesk data related to Tickets, Ticket Metrics, Agents & Users, Satisfaction Ratings, Comments, Organizations, etc.

Use advanced filters to control the data export, and analyze it in Power BI to improve the way your company interacts with customers.

Power BI Connector for Zendesk Key Features

Power BI Connector for Zendesk Key Features
The Power BI Connector for Zendesk makes it easy to export Zendesk data to Power BI as quickly as possible. Some of the key features the connector offers include:

Easy Data Export

The connector has a user-friendly interface that is easy for anyone to use. Users can simply create URL connections for exporting data without requiring specialized programming or coding experience. Once the plugin is installed from the marketplace or our website, the setup and data export can be complete in just a few clicks.

Customized Experience

Zendesk Power BI Connector gives users complete control over the data they export. It offers advanced filtering operations that allow you to manage the selection of data that will be exported and visualized in Power BI. You can also create multiple sources (PM, CRM, ITSM, etc.) for different data sets based on your unique business requirements.

Controlled Data Security

The Power BI Zendesk Connector has a robust system to ensure the security of exported data across platforms. Users are assigned varying sets of permissions for data access based on predefined roles.

Power BI Connector for Zendesk Use Cases

Power BI Connector for Zendesk Use Cases
Zendesk Power BI integration is useful for businesses that use Zendesk platform to manage customer interactions and would like to visualize Zendesk data for deeper insights into their customer relationships or generate informative reports on the activities of their service agents. Here are just a few examples of how companies can benefit from using our plugin.

Enhanced Customer Experience

Zendesk users can combine data with other data sources such as Project Management, Customer Relationship Management, and IT Service Management platforms. All these data can be pooled into Power BI and unified as one source to track the issue and find a solution based on generated insights.

Increased ROI

As mentioned above, our connector helps to align multiple data sources and visualize all Zendesk data as one report with rich Power BI dashboards. Thus, unifying a Sales team with Marketing and Customer Service as a combined data source is one of the possibilities to generate revenue growth.

Saved Time and Money

The user-friendly interface and easy plugin navigation can help data analysts, business intelligence professionals, or any team member with or without analytical background to create URL connections without any specific knowledge from the user side. In this way, companies can save time and money by the absence of the need to train new joiners to learn complex data export processes or to hire an additional specialist.

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