Many Confluence Forms use-cases include feedback collection, recruitment process, event registration and knowledge base feedback.
However, capturing information using Confluence forms can directly impact how the IT Support team works. Let’s see an example to get the full picture.
A customer with a genuine problem raises a troubleshooting issue. With Jira, the IT support creates a Jira Issue. The IT team needs to use a knowledge base such as Confluence to document the problem with the correct solution. Manually approaching the process of capturing and publishing solutions to the knowledge base can take a lot of time. And that’s where Elements Publish and Microsoft Forms for Confluence come in.
To automate the process, teams need to connect Confluence with Jira using Elements Publish. It lets you dynamically update Jira issue details and keep the information always in sync. So, IT Support can create a Confluence page directly from the Jira issue, providing the solution to the issue and making it available to all customers.
Moreover, you can also add feedback forms and vote macros in Confluence using Microsoft Forms for Confluence
. It is a ready-to-use app that lets you directly embed forms into the Confluence page without needing to follow long, complex steps manually. This way, customers can directly provide the knowledge base organizations can use to improve.