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Alpha Serve at ServiceNow World Forum in Zurich: a Brief Overview of the Event

Published: December 5, 2022
Last Updated: April 26, 2024
PhD, Business Development & Partnership Manager at Alpha Serve
On Monday, November 21, Alpha Serve was delighted to participate in ServiceNow World Forum which took part in Zurich, Switzerland in Circle Convention Center at Zurich Airport. An awe-inspiring event where more than 500 community members have gathered to discuss the future of innovations, technologies and opportunities within ServiceNow ecosystem.
The Keynote speech was given by Alain Badoux, ServiceNow Area VP Switzerland, on “Making the world work in the time of uncertainty”. Mr. Badoux pointed out that nowadays companies are feeling the pressure because of inflation, supply chain and compliance. Also there is a huge competition for talent and more businesses fail during downturns while “rising star” businesses increase by 47%.
During his speech Mr. Badoux expressed his appreciation to all his colleagues as far as it’s 10 years since ServiceNow is working in Switzerland. They have 2 data centers in Geneva and Zurich since 2012, offices in Lausanne and Zurich. Their employee headcount increased tenfold since first office opening. Over 90% of the SMI 20 (Swiss Market Index) listed companies are their customers. For us especially interesting was the fact the number of international organizations such as UNHCR, IOC, ICRC, Heilsarmee, Terre des Hommes are customers of ServiceNow in Switzerland.
Following, the panel discussion has started, where Detlef Krause, Vice President&General Manager EMEA Central of ServiceNow had a chat with Isabella Kosch, Head of GBS Service Management of Swarovski and Oliver de Wilde, Global Head of Serve Integration of Hitachi Energy.
Despite the business talks ServiceNow World Forum impressed by caring about charity, so the charity collection box was introduced to help UNHCR, ICRC and The Salvation Army to achieve their goals.

After the break the event was divided into 3 locations – Hall A, Room Matterhorn and Room Jungfrau where participants had a lot of chats on how to build a resilient and digital-first organization, drive EX & service efficiency across business and ensure continuous services innovation and much more. Lectures and customer sessions were provided by BIS, BMW, UBS, Zurich, Accenture, ICRC and Deloitte.
Partner theatre sessions where also compelling!

Participants had a chance to listen to:

  • Accenture “Automated inspections using robots and autonomous drones”
  • Deloitte “Drive enterprise transformation with Deloitte and ServiceNow”
  • Celonis “Redefining how work flows”
  • Devoteam “5 countries – 5 workflows – 5 customers”
  • EY “Take manufacturing operational excellence to the next level with EY”
  • DXC “Smart healing services”
  • Swisscom “All in one app for field service, customers and back-office”
  • Do IT Wise “Transform & Standardize – The Secret to Achieve Faster Value ”
  • Wipro “Empowering the next Field Service Superheroes – Capes Optional”
  • FROX “To be successful with the right implementation methodology”
Before the Locknote ServiceNow solution Expert Session was held in all 3 locations. Afterwards the issue of Automate at scale with ServiceNow’s Hyperautomation capabilities was discussed and all the participants proceeded to Hall A for networking.
Our Business Development&Partnership Manager – Khrystyna Shparyk, who represented Alpha Serve shared her own experience:
ServiceNow World Forum in Zurich was much beyond my expectations! I was delighted to meet so many people and learn from domain experts! We had so many talks on how to make it work faster, smarter and better with people who believe in the power of technology. Alpha Serve is a part of this process and makes its contribution to this definitely unique digital experience!
Despite meeting new people – Alpha Serve had a pleasure to finally meet in-person our partners from Teiva System.

Their services include but are not limited to architecture design, general process consulting, initial ServiceNow implementation, customization, platform extension with a new service or feature, application building, maintenance and support. Over the years they have built a solid portfolio in many domains and technical areas: IT, fintech, life sciences and health care, insurance, manufacturing, and more. Their team works in the USA, Switzerland, Germany, Lithuania, Poland, and Ukraine.

It was great to discuss our achievements in 2022 and plans for 2023 as far as both of our companies are really passion about ServiceNow and believe in rapid growth of this platform!
To conclude, ServiceNow World Forum has made Alpha Serve open to a big changes and challenges in 2023! It helped us to meet new partners and extend value of our business. We are looking forward to Knowledge 2023!

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