Reporting functionality of ServiceNow makes it a bit difficult to report off the data from the past, but it is good enough for managing static data (graphs and charts). Performance Analytics is a ServiceNow solution to solve this but it has limited features in the free version and requires extra skills to use. So, it may be costly to experience all of the advantages of ServiceNow Reporting.
That is why Metrics can be used to avoid this expense, that is an out-of-the-box standard solution with two main components - Metric Definition (it informs the system what table under which information to create) and Metric Instances (it checks the tracking of time changing data). With no-code ServiceNow Power BI integration, you can avoid the expense and advance reporting features. Here
you can read a step-by-step guide on how to implement integration or watch a Demo
of how to connect ServiceNow to Power BI.
Jira Service Desk Reporting includes pre-built solutions for generating performance data that enhance the team's work significantly. If it`s identified which Service Desk metrics and Key Performance Indicators to monitor the results can impress you with optimizing performance reporting and management, increasing transparency, uncovering common challenges and Identifying opportunities for improvement.
As Jira reporting is quite limited, using BI tools for more complex reporting and analytics is the most optimal solution. Add-ons can ease the data export process, plus it widens reporting with customized features. Check the Demo
of such an add-on, Power BI Connector for Jira.