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Cost Reductions & Improved Response Time
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ServiceNow Alternatives in 2022
ServiceNow is a powerful and versatile tool with several business-boosting benefits for businesses in various industries. But while this platform might be an ideal solution for many businesses, it might not work for everyone. If you’re looking for an alternative to the ServiceNow platform, here are some worth checking out:
Jira is a simple and robust service desk software designed to help get everyone in an organization on the same page. The Jira platform also has a ticketing system built into it and provides a comprehensive overview of an organization's internal IT and support processes. Jira has end-to-end support features which make it easier for internal teams to collaborate seamlessly and community with customers and other business stakeholders.
Zendesk is a popular customer service software and knowledge management platform used by several businesses across various industries all over the world. It is primarily a customer support platform that connects businesses with customers across various channels. The platform also boasts of several other unique functionalities and advanced features that can potentially transform internal queries into a more seamless experience for users.
HelpJuice is essentially a knowledge base management solution. This simple and easy-to-use platform makes it easy for workers in an organization to get access to critical information needed for their daily operations. In addition to serving as a self-service platform, Helpjuice also has an intelligent analytics function and is easily customizable to the specific needs of an organization.
The ConnectWise platform is an IT management software tailored specifically for tech-centric companies and offers a range of solutions for them. The platform serves as a process automation tool and also has other intuitive features such as security optimization, help desk, client support, and other cutting-edge functionalities that businesses with a growing customer base will find valuable for them.
Help Scout is a cloud-based help desk and customer management solution that helps businesses manage their relationships with customers seamlessly. The platform provides a range of valuable services that help businesses deal with customer queries in a more personable way instead of treating them as mere numbers or tickets.