To connect ServiceNow to Power BI, you can either use ServiceNow API to create your own custom solution or simply get a ready-made connector tool such as Alpha Serve’s Power BI ServiceNow connector. Both options are viable and there’s no single way to go about it. Your choice depends on what you intend to do and which method works best for you.
Using the ServiceNow API to develop a custom solution to connect ServiceNow to Power BI works great as a long-term solution. It is free and gives you full control over your data. However, how great this option works for you depends on whether you have the skills and additional knowledge required to execute it.
Integration through the REST API method also takes some time and there’s a limit of 50K records you can transfer within the 2 minutes retrieval time limit. However, you may be able to export more records if you modify the transaction quota rule.
Using a ready-made connector is a quick and easy way to export data to Power BI. With this method, you can start exporting data within minutes of installing the app. This makes it the perfect solution if you want to get started with the Servicenow Power BI integration right away.
Additionally, this option is easy-to-use for everyone. This makes it an ideal alternative for you if you have no coding experience and can’t afford to hire a professional. The app interface is intuitive and you also get access to various filtering options whether you want to narrow down your data or export multiple tables at a time. There’s no limit to the amount of data you can export at once with this option. While Incremental refresh feature supported by Power BI Connector for ServiceNow ensures that only relevant data is updated, which can lead to faster load times and improved performance. Here you can learn how to configure Incremental refresh
Using Alpha Serve’s Power BI Connector for ServiceNow isn’t free. However, you can sign up for a free trial to get started.