Tips and Tricks on How to Send Emails Directly from Jira

Jira is a commonly used project and task management tool, especially popular in the software development industry. Its functionality allows for productive communication within and between teams, you can assign tasks to different members, and there are many useful tools for reaching the objectives. Through its dashboard, you can track and control projects, specify a work methodology or a project type, and share progress with team members, other departments, or clients if needed.

Overall, Jira is pretty effective as a collaborative tool. You can create tasks and subtasks, assign oversight to project leads, create issues, and check their progress within a specific project key, and a whole host of other benefits. However, when it comes to sending emails directly from Jira to the users without access to the particular project, there are some inconvenient limitations of this tool that can be solved easily.

A common limitation with Jira is task/issue sharing with multiple users or teams, especially those who have no access to the particular Jira project, or those who are not in the project team. For instance, the client needs to be alerted about a bug during the software development process, but as an external user, he or she can't view the issue and leave comments. In such cases, development teams could only create the screenshots of the issue in Jira and send them to the client's external mail server.

On the other hand, there could be multiple project teams handling some aspects of the same task, and emailing about such issues from Jira directly poses a challenge. Thus, although Jira works exceptionally well for tracking the progress of a single project and in its environment, such situations, as described above, often result in limitations to a section of users.

Here is when Mail Me can come in handy. This app can help to enhance your project team's Jira experience with the following functions and customizations: