It all depends on what you need to do with your chatbot to accomplish, whether you go for a basic guideline chatbot or a sophisticated computerized chatbot. The AI-based chatbot may serve if all you want your bot to do is fulfill common helpdesk queries.
However, most eCommerce firms would gain a more powerful AI bot that can learn about customers' interests and deliver a customized experience to drive more transactions. Examine the possibility of integrating chatbots with the checkout process as well. Once you've linked the chatbot with one of your checkout processes, it'll operate with all the merchants on the marketplace.
To do this, keep your search feature visible and, if possible, provide an automated tool. That optimizes the search performance by reducing the amount of time required for a user to find what they're looking for. It also protects both the customer and the retailer from misspellings and missed chances. Allow users to search inside a specific department, and increase your brand identification and information to improve search suggestions accuracy.
A few important benefits of using chatbots are:
- It can optimize transaction processing and provide excellent customer care at a minimal cost. Using chatbots, you may respond to client inquiries at any time, rather than the usual 9:00 A.M. to 9:00 P.M. schedule.
- Chatbots have the advantage of being able to support several languages, which is very important for worldwide brands.
- Chatbots that communicate with customers in real-time assist them in finding what they are looking for or assessing multiple alternatives.