For any business to thrive, all its departments must work together for the good of the customer. In the past, this meant a lot of meetings and note-taking, mainly on physical notepads. It's not hard to imagine why this system was not effective. Thanks to digitization, however, interdepartmental collaboration has never been easier. Two critical tools that have come into play to make this work are CRM software
and Jira. For increased chances of success, you may need help to integrate these tools.
Before delving into what to consider when it comes to Jira and CRM integration, there are a few issues you need to understand.