There are several things to think about ahead of setting up a connection. Doing so ahead of time, lets you plan accordingly.
is a key factor with an integration.
You want the integration to stay running, that’s obvious. But it’s also important to think about what happens when the inevitable outages happen. The integration should be able to recover gracefully, without manual intervention.Flexibility
You need the ability to make changes as required. As your teams figure out more about each other’s workflows, you can create more advanced rules for data sharing, sending the right data to specific people, letting the software do even more.
Your use case can always evolve, so can your use of the integration solution. The right tool should support different use cases, from basic scenarios to more advanced ones that require customization and some scripting. You should be able to choose between different configuration modes and decide how you want to implement your specific use case. Autonomy
is also critical.
The data you share with the other team, especially when it comes to cross-company integration
, may be sensitive. Both ends need to ensure that only what they want to share is available to the other side.
Your tool should allow everyone to control what’s shared, and to stop outgoing data instantly if required.
Exalate is my tool of choice for setting up a Salesforce ServiceNow integration as it meets all these requirements and provides you with the utmost flexibility.