Invest in Atlassian expertise to bring new benefits to your business

Alpha Serve offers flexible training solutions for your teams

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Atlassian courses provide in-depth information to strengthen the user skills and experience. The Alpha Serve training team will not only develop your administrative skills, but will also introduce best practices not available in other trainings of its caliber. Our trainers answer all your questions thoroughly to ensure you have learned the material.

We offer training in English, Russian and Ukrainian. All courses are interactive with full audience involvement.

We work for companies which see potential in growing their business with Atlassian software, and users who would like to acquire knowledge and practical skills to grow their competence
What Types of Training Do We Offer?
Private
Held privately for a single customer or team. Such trainings are standard, but are adapted to a certain industry or business situation based on customer request. Pricing is flexible according to the number of users. Trainings can be organized in your office, a training space or in our offices.
Public
Regularly held for small groups with easy registration and mostly organized in our offices.
Certification preparation
Prepare users for Atlassian Certification in our offices.
Online
Live online programs for remote teams, adapting to work schedules.
Custom
Customizable programs for specific customers, based on educational preferences. Such training includes practical tasks and applications related to your business. Several modules from different training courses to cover all needs are available.
Atlassian Approved Jira Training
Jira Server Essentials
In this course, you will study the three Jira products: Jira Core, Jira Software and Jira Service Desk. You can gain practical skills in performing the most common tasks, working through real-life scenarios on a preconfigured instance of Jira. You will also learn about various Jira user roles along with basic knowledge of managing and tracking team issues and projects.

Audience: This course is tailored to new Jira users who are interested in products and project management application and system administration, as well as business and software development. Previous Jira experience is not obligatory.

Training Duration: 4 hours

Training Format: Public, Private, Online

After this course you will gain confidence in Jira products.

Training topics covered:

  • Introduction to Jira

  • Jira Projects

  • Tasks & Issues

  • Work on Issues

  • Jira Search

  • Reports & Dashboards

  • Jira Software & Jira Service Desk Specifics
Getting started with Jira Software Server
This course teaches the basics of using Jira Software. It is targeted to teach you how to manage agile software development projects.

Audience: Anyone engaged in agile development management including: agile developers, scrum masters, team leads, project managers and product owners. Users should have a basic understanding of Jira Software such as creating and changing issues. Understanding Scrum process will be an advantage.

Training Duration: 4 hours

Training Format: Public, Private, Online

After this course you will be able to feel confident using Jira Software for the Scrum software development process. You'll learn to create and configure Agile Scrum boards, plan the sprints, prioritize issues and tasks, create a sprint backlog, map statuses to columns and use the most common Scrum development reports.

Training topics covered:

  • Scrum in Jira Software

  • Create an Agile Board

  • Manage the Backlog

  • Active Sprints

  • Reports
Getting more with Jira Software
In this course, you will obtain the advanced skills of being able to use Jira Software. You will obtain practical skills in configuring roles, plan and set estimations, analyze reports and implement dashboards. You will also understand the differences between Scrum, Kanban, Scrumban, and Kanplan process methodologies.

Audience:
This course is for Jira Project Managers, product owners, scrum masters, and development team members who want to get the most out of their Agile development with the help of Jira Software.

It is recommended for users who have completed the Jira Software Server course first, or have equivalent practical experience.

Training Duration: 8 hours

Training Format: Public, Private, Online

After this course you will be able to:

  • Configure boards to meet project requirements

  • Use and log time against sub-tasks

  • Explore benefits of Jira Software's integration with development and collaboration tools

  • Use the maximum of Jira reporting possibilities

Training topics covered:

  • Projects and project teams

  • Backlog management (including for Kanban)

  • Sprint planning

  • Estimation

  • Sprint management

  • Release management

  • Reporting
Jira Administration Part 1
In this course, you will learn to set up a new Jira instance (Jira Software, Jira Core or Jira Service Desk). You will also obtain practical skills in performing the administration tasks common to all three Jira applications.

Audience: This course will be useful for new Jira administrators (Jira Software, Jira Core, Jira Service Desk).

Training Duration:
8 hours

Training Format: Public, Private, Online

After this course you will be able to:

  • Configure system settings

  • Set up users and groups and configure their permissions

  • Create and configure projects

  • Create issue types

  • Update workflows

  • Edit fields and screens

  • Share project configurations

Training topics covered:

  • System settings

  • User and group management

  • Configuring global permissions

  • Project creation and configuration

  • Issue types

  • Workflows

  • Fields and screens

  • Project permissions and roles

  • Share project configurations

  • Introduction to schemes
Jira Administration Part 2
This course follows the Jira Administration Part 1 course, where users delve deeper into the administration tasks, focusing on Jira Software and Jira Core.

This course will teach you further complex schemes, more advanced workflow configuration, as well as board and sprint permissions.

Audience: This course will be interesting for new Jira Software Administrators who administer Jira Software and/or Jira Core. Completion of Part 1 of the course is required.

Training Duration:
8 hours

Training Format: Public, Private, Online

After this course you will be able to get the necessary skills and understanding to map business requirements to Jira configurations.

Topics covered:

  • Map business requirements into Jira

  • Configure issue types, fields, screens and their associated schemes

  • Customize workflows with conditions, validators, and post functions

  • Configure board and sprint permissions

  • Apply configurations to new and existing projects
Jira Service Desk Administrator
In this course you will receive a solid introduction to getting a service desk up and running using Jira Service Desk. The course includes a variety of business use cases to assist you in understanding Jira Service Desk administration. Best practices are emphasized for each topic.

Audience:
This course will be useful for any users responsible for setting up a Jira Service Desk project, such as Jira Administrators or Service Desk Administrators, Service Desk Managers, and IT Managers. To set up Jira Service Desk projects you do not need any special prerequisites, but to set up Jira Service Desk within a company, you are required to finish Jira Administration Part 1 or have equivalent practical experience.

Training Duration: 7 hours

Training Format: Public, Private, Online

After this course you'll be able to set up and run your Jira Service Desk.

Training topics covered:


  • Introduction to Jira Service Desk

  • Brand and automate your service desk

  • Set up request types for your customers

  • Create queues for your service teams

  • Create service level agreement (SLA) metrics

  • Link service desk to a Confluence knowledge base

  • Add email addresses to accept email requests from your customer

  • Add agents, customers, and other Jira users to your service desk
Portfolio for Jira
In this course, you will learn Portfolio for Jira as an Agile roadmapping for enterprise. You will receive an overview of the features of Portfolio for Jira and learn how to use its planning interface to create realistic plans.

Audience: This course will be interesting for all users who manage projects in Jira. Experience with Jira software and understanding of Agile development process is required for the course.

Training Duration: 6 hours

Training Format: Public, Private, Online

After this course you will be able to configure your Jira for effective Portfolio support. You will learn how to get all the benefits of using Portfolio for multiple projects in your daily work.

Training topics covered:

  • Overview of Portfolio, configuring Jira Software to support Portfolio hierarchies

  • Create a Plan

  • Understanding and using the Portfolio schedule view

  • Change and manage scope

  • Use dependencies

  • Change and manage releases

  • Change and manage teams

  • Create and use colors

  • Get the information you need with Portfolio views
Atlassian Approved Confluence Training
Confluence Server Essentials
This course gets you started using Confluence to create content and collaborate with the teams. You will learn all instruments for creating and editing content, using macros and what is most important to organize content and to extend Confluence with other applications.

Audience: This course will be interesting for all Confluence users. No previous experience is required.

Training Duration: 8 hours

Training Format: Public, Private, Online

After this course you will feel confident using Confluence in your daily work.

Training topics covered:

  • Create, edit and delete pages

  • Add attachments

  • Create, format, edit and manage content

  • Use collaboration functionality to collaborate with your team

  • Extend Confluence with Marketplace apps

  • Expose Jira information in Confluence content

  • Restrict pages when you need to
Confluence Server Administration
In this course, you will obtain a solid introduction to configuring your Confluence Server instance and managing users and groups, with options to control access.

Audience: This course will be useful for new Confluence administrators that need to set up a new Confluence Server instance or take on oversight of an existing one. Confluence Server Essentials are required or practical experience in creating and editing pages, working with macros.

Training Duration:
7 hours

Training Format: Public, Private, Online

After this course you will be able to effectively administer spaces and manage content, including structuring, cleaning and maintaining it, with options for controlling access.

Training topics covered:

  • Configure your system

  • Set up users and security

  • Administer spaces

  • Manage content

  • Ongoing Confluence administration