has been designed for bug tracking and agile project management, but it is also a great software for monitoring key performance indicators and collecting other useful information such as time spent on different issues and tasks, customer satisfaction, development and support costs, etc.
To make this data work, agile companies use smart BI tools, like Tableau
. It allows creating reports, charts and data maps, tracking trends, and analyzing insights, which, in turn, helps you puzzle out what is going on with your business and make better decisions. Tableau is very user-friendly, and even people without technical skills can make interactive dashboards, do all calculations and wade through the details quickly and without effort.